Support
Step 1. See if your question is answered or your problem solved by one of our support areas:
| Per-Product Support | Popular Topics | General Topics | |
| EZTwain Pro 4: [FAQ] [Downloads] | EZTwain Pro Trial License Expired | Scanners, Brands, Recommendations | |
| EZTwain Pro 3.0: [FAQ] [Downloads] | Atalasoft Support Portal | What is: STI, WIA, TWAIN? | |
| Twister: TWAIN driver analyzer | Do you support WTS or Citrix? | ||
| Collecting a diagnostic log | Choosing Scanning Parameters | ||
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Step 2. Use the Atalasoft Support Portal or contact Atalasoft Sales
| To provide support, we need to know: | |||
| When contacting Atalasoft please indicate this is regarding EZTwain and provide the version of the product you are using. | |||
| What you were trying to do - especially the action or code that failed - function call(s), arguments, etc. | |||
| How does the result differ from what you expected? What did you observe about the failure? | |||
| If the problem happens when our product is running, please submit a log file. | |||