Collecting a Diagnostic Log

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Our favorite tool is the diagnostic log, which both EZTwain Pro and EZTwainX can generate.

DosadiLog icon

To capture a log in real-time, use our DosadiLog program.
Look for the red skull icon in Start - Programs - EZTwain.
If it isn't handy on the computer with the problem, download and install it from here: toolkit
  1. Launch DosadiLog and leave it open.
  2. Start your application.
  3. Recreate the problem. Logging information should appear in the DosadiLog main window.
  4. Using the File menu in DosadiLog, save the log to a text file and e-mail it to Technical Support: