EZTwain Pro 4.0 - What Support does Atalasoft Provide?
Summary: Generally any problem that is or could potentially be related to EZTwain, we work to identify and resolve. See our Product Support page for more details.
Documentation, Education & Coding: We are proud of our User Guide PDF, included in the EZTwain Pro Toolkit. There are code samples included in the EZTwain toolkit, in the User Guide, and on our website. Also in the toolkit is a Code Wizard that can generate EZTwain code for several common tasks, in many popular programming languages. We are willing to create new code samples for topics of general interest.
Device Issues: We are familiar with a many popular scanning and imaging devices. We have engineering contacts at a number of major TWAIN vendors. Some device vendors are non-responsive to TWAIN developers: For those vendors, we can arm you with supporting data and some key words (like "ISO 9002"), and have you approach them as their customer.
Diagnostic Tools: The EZTwain Pro developer kit includes a number of useful tools for developers. Twister, Twirl and EZTCheck each provide a different kind of automated testing and analysis. DosadiLog captures real-time diagnostic logging from any Dosadi product.
Updates
& Upgrades: See the EZTwain Pro 4 License