Step 1. See if your question is answered or your problem solved by one of our support areas:

  Per-Product Support Popular Topics General Topics
  EZTwain Pro 4: [FAQ] [Downloads] EZTwain Pro Trial License Expired Scanners, Brands, Recommendations
  EZTwain Pro 3.0: [FAQ] [Downloads] Atalasoft Support Portal What is: STI, WIA, TWAIN?
  EZTwainX: Main Page Twister: TWAIN driver analyzer Do you support WTS or Citrix?
  Acquire: FAQ Collecting a diagnostic log Choosing Scanning Parameters
  EZTwain Classic: FAQ See the Fan-Scan Video!



this site:  the entire Web

Step 2. Use the Atalasoft Support Portal

To provide support, we need to know:  
  Which product you are using (EZTwain, EZTwainX, or Acquire), and the version.  
    What you were trying to do - especially the action or code that failed - function call(s), arguments, etc.  
How does the result differ from what you expected? What did you observe about the failure?  
    If the problem happens when our product is running, please submit a log file.