Support
Step 1. See if your question is answered or your problem solved by one of our support areas:
| Per-Product Support | Popular Topics | General Topics | |
| EZTwain Pro 4: [FAQ] [Downloads] | Renew Trial License | Scanners, Brands, Recommendations | |
| EZTwain Pro 3.0: [FAQ] [Downloads] | Visit Forums | What is: STI, WIA, TWAIN? | |
| EZTwainX: Main Page | Twister: TWAIN driver analyzer | Do you support WTS or Citrix? | |
| Acquire: FAQ | Collecting a diagnostic log | Free and Beta products | |
| EZTwain Classic: FAQ | See the Fan-Scan Video! | Choosing Scanning Parameters | |
|
|
|||
Step 2. Search the Dosadi Forums (Legacy)
| Technical staff monitor our forums and support e-mail every workday | |||
| To provide support, we need to know: | |||
| Which product you are using (EZTwain, EZTwainX, or Acquire), and the version. | |||
| What you were trying to do - especially the action or code that failed - function call(s), arguments, etc. | |||
| How does the result differ from what you expected? What did you observe about the failure? | |||
| If the problem happens when our product is running, please submit a log file. | |||